Montu TravelTRAVEL · STAYS · RENTALS
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Our cancellation terms are designed to make dates, deposits, and refunds clear before you confirm a journey.
Cancellation requests must be sent in writing by email or WhatsApp. A request becomes effective when Montu Travel confirms receipt in writing. The final terms for a specific journey, hotel, cruise, or transport service will always be shown in the confirmed quote.
Because suppliers apply different rules, the cancellation terms attached to your confirmed quote take precedence. Any non-refundable supplier charge or payment-processing fee will be explained before confirmation.
Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider and may take up to 14 working days after approval. No refund is due for unused services caused by a no-show unless the confirmed quote says otherwise.
We will try to help when you need to change dates, travellers, or services, but changes depend on availability and supplier terms. Weather, government restrictions, strikes, illness, transport disruption, or other events outside reasonable control may require a route or service change. We will communicate available alternatives as soon as possible.
Child pricing, room supplements, accessibility needs, dietary requests, and other special arrangements must be confirmed in the quote. Requests are considered carefully but cannot be guaranteed until written confirmation is provided.
Please contact our team as soon as an issue occurs during a journey so we can work on a solution while the service is still active.